Shippings Information

Last Updated: Jul 20, 2025

1. DELIVERY & RETURNS; COMPLIANCE WITH LAWS

1.1. DELIVERY; RETURNS

(a) E-shop & Delivery Services: Products acquired through the E-Atelier and/or the Flagship will be dispatched to your designated address by a third-party carrier or through our esteemed Delivery Services. Ownership and the inherent risk of loss (including, but not limited to, theft, damage, or destruction) shall transfer to the customer upon our tender to (or collection by) the carrier or Delivery Services provider. Unless expressly stipulated within our Return Policy, all products and their associated fees, including those for delivery services, are irrevocably non-returnable and non-refundable.

(b) Shipment & Delivery Timelines: The dates and timelines specified for shipment, delivery and/or manufacture and/or products lead times for the Products are estimates only. NIHILO LLC will not be liable for the failure to ship, deliver, and/or the manufacture and/or production of any Products, including, but not limited to, any Products, by the estimated timelines. Lead times are subject to change. Lead times are only quoted for manufacturing time and not transit time. Please allow an additional 1-3 business weeks for delivery and fulfilment.

1.2. COMPLIANCE WITH LAWS

It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws in regard to the receipt, possession, and use of the Products and/or Delivery Services. By placing an Order, you represent that the Products and Delivery Services ordered will be used only in a lawful manner and in accordance with these Terms.

2. DELIVERY SERVICES

If you purchase Delivery Services, you acknowledge and agree that you are solely responsible for your decisions relating to the Delivery Services. Either you or someone else 18 years of age or older authorized by you must be present at all times during the performance of the Delivery Services. You are responsible for inspecting the Delivery Services and signing any applicable forms and document required by us, or our providers of the Delivery Services. If you are not present during the performance of Delivery Services, the adult present must be authorized by you to inspect the Delivery Services and sign any required forms on your behalf. You are responsible for designating the location where the Delivery Services will be performed, including, without limitation, any required assembly, installation and/or other work required in connection with the performance of the Delivery Services. You are responsible for obtaining any required approvals, permissions, permits, and variances necessary related to the Delivery Services. NIHILO LLC and its providers of the Delivery Services make no recommendation, representation, or warranty regarding the use or location of the Products, including the surface on which they are installed. You acknowledge and agree that you have not relied on any statement made by any of the foregoing parties in determining the use or location of the Products. You assume all risk, including any risk of relocation or removal, arising from the use or location of the Products. You will follow all instructions and warnings relating to the Products and will ensure that all persons who use the Products do the same.You are fully responsible to ensure the ordered product fits within the limitations such as but not limited to door ways, elevators, stairs, and rooms of its final delivery destination. Under no circumstance is NIHILO LLC responsible if the ordered product does not fit into its final delivery destination.